Imagine a situation where you
have done some market research and created a great performance management
system. This is then embedded into your organization. But it starts to cause
concerns when you implement.
For example, one department
shares how some parameters do not apply for them. The other one shares how they
are not able to align it with their specific team goals. Or a manager shares
how some of his team is finding the appraisal form difficult to understand. Human resources courses online
will help you understand these intricacies and how to ensure that the
implementation works out.
Let us have a quick look at what
you can do to implement an effective system.
1.
Goal and
measure alignment – Measures are what form the basis of a performance
management system. You have the right measures in place, you are sure to
achieve the business goals and sustain employee engagement levels. But if
different departments or geographies have different goals, and therefore,
different measures for their teams, there can be clear disconnect. So goals need to be percolated down properly
from the overall scorecard and measures have to be defined well for the process
to remain effective.
2. Consistent Communication – For the
system to remain consistent we need to make sure that there is consistent and
ongoing communication. This helps to maintain transparency, reiterate the
principles that the performance culture is based on and the leadership
commitment. So use channels of communication to talk about the system, answer
the queries, guide the employees and the managers and ensure that there is a
bias-free rating process.
3. Agile systems – The core principles
will remain the same. But the performance management system must be agile and
flexible. For example, if there is a change in technology in the entire
organization, the PMS should be adaptable to that. Or if the workforce
demographics changes, there is a need to work on the process of how performance
is measured. So that change should be possible. That is the meaning of an agile
system, because in current times that is the only kind of system that will
remain effective.
PMS is one of the most critical people processes in an
organization. There is a lot of effort and investment that goes into creating
it. After that kind of spending, if the system fails to be effective during the
implementation, which can be a challenging situation for the organization, as a
whole.
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