“Employees are a
company’s greatest asset - they’re your competitive advantage,” said Anne M.
Mulcahy, the former CEO of Xerox. An organization which has better talent has a
competitive edge over its rivals. It is therefore extremely important for a
company to invest in hiring the best talent in the market and nurture and
retain them. Sure, hiring and training employees involves time and cost.
Therefore, a robust talent
management system must be deployed to retain trained employees.
The maintenance
of a talent management
system that takes care of the employee recruitment, development and retention
is easier said than done. It is an expensive process, however, one worth
spending on to justify the recurring monthly expenses on the talent pool. There
are four important fronts which need to be tackled for the talent management
system to be effective -
●
Recruitment: The first area that requires assessment is
the recruitment processes itself. Every aspect of the process must be
evaluated, for example, whether the job postings are being targeted to the
right candidates, whether the selection process follows a standardised method
and whether the HR managers
are equipped with the best tools for evaluation of prospective employees. It is
necessary to hire people who fit with the company’s culture. All this requires
the recruitment team to have special skills and hence, investing in a skilled talent management certification
is extremely desirable.
●
Development Post Hiring: The job of the talent management
team extends beyond hiring. The hired employees must be acquainted with the
company goals and vision. Apart from this, they must also be provided with
learning opportunities to grow within the organization. Hence, the talent management team
must possess the relevant tools to manage everyday performance, goals and
learning opportunities of employees. The senior management must be proficient
employee performance metrics and the employees must have a career growth plan
in the organization. All these things must be handled through a single portal -
the talent management system.
●
Leadership: Good leadership is an important asset for
all organizations. Good leadership skills are different from the skills of a
good manager. It is important that the talent management system recognises and
promotes awareness of leadership skills with a 360 approach whereby the overall
personalities of employees with leadership skills blossoms. This is important
for the future growth and direction of the organization.
●
Bottom-Up Communications: Feedback from the lower
working classes is extremely important for the growth of any organization.
While most organizations follow an 80/20 rule, whereby, 80% of communication
has a top down approach and only 20% communication happens from bottom up, it
is most important for futuristic companies to have a bottom-up communication
channel. The talent
management system of the company must ensure that appropriate feedback
is collected across all levels.